BebeSurance® Protection – Hassle-Free Claims & Product Care

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BebeSurance® – 2-year satisfaction guarantee

✅ What is covered?

Technical defects despite proper use

Production defects

Broken cables or accessories without external influence

Non-functioning functions (e.g. buttons, controls)

Transport damage when purchased directly

❌ What is excluded?

Damage caused by improper use (e.g. water in the charging port)

Normal wear and tear, scratches or discoloration

Lost parts (e.g. lid, packaging)

Visual dissatisfaction (e.g. shape, weight, color)

Desire for upgrade without defect

Damage caused by third parties (e.g. flea market, Amazon warehouse)

🔄 Our solutions – fair & flexible

Replacement of the product in case of a justified defect (max. 1× per product type and order)

Partial refund of up to 20% if no exchange is possible but the function is partially given

Upgrade when changing models : If your model is defective and no longer available, you will receive a 50% discount on the new version

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🎁 Also valid for gifts & resales

BebeSurance® is not personal – proof is sufficient (invoice, Pictures, video).

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⚠️ Fairness rule

We carefully examine each request. In the case of willful misuse, we reserve the right reserves the right to reject requests and exclude future warranty claims.

case	assessment	Solution by BebeSurance®
Button no longer works, although everything was used correctly	Technical defect during normal use	✅ Replacement of the product
Product works partially, e.g.  B. LED does not light up, but heating function works	Limited functionality	🔁 Partial refund up to 20  %
Device stops working after a few days – customer wants money back	Technical defect during normal use	💰 Return & full refund (only once per product type)
After refund/exchange, a defect occurred again later	Repeated damage to the same product	❌ No further claim (1× per product type possible) Exception: The new defect is independent of the first or existed directly upon delivery
Lost cover, cable or other accessories	Own fault, but minor	📦 If spare part available → replacement shipping at your expense 🚫 If not available → Discount on new order as a goodwill gesture
Device was accidentally knocked off the table and is damaged	Fall damage due to own fault	❌ No claim – improper use
Product was delivered damaged during shipping	Transport damage during initial purchase	✅ Exchange or refund
Desire to upgrade to a newer model (e.g.  B. V1 → V2)	No defect present	❌ No right to upgrade without defect
Device has come into contact with water and no longer works	Incorrect operation	❌ No warranty claim